簡單、多樣的特色以及易於部署
SysAid 是基於網路IT組織軟體,自動化的操作流程、硬碟配置、資產管理、軟體認證、任務、項目等等。透過自動化掃描和檢測網路,SysAid 提供每台網路電腦的細部資訊(硬體、軟體和歷史清單),同時提供遠端遙控的功能。它具備技術支援功能,可以讓終端使用者利用表格提出要求(錯誤報告或是請求支援)。紀錄技術支援活動次數的計數器、表單介面重新設計功能(增加、移除、移動欄位)、定義新欄位和圖示以及其他新功能。
- 自動化處理客服電話 ,以減少客戶反應的時間和提高服務品質
- 高效能系統管理功能減少服務時間
- 提高效率的軟硬體清單管理
- 使用集成的遠端控制能力,快速安全的解決用戶的IT問題
- 使用詳細報告及實時儀表板衡量IT性能
SysAid Help Desk
SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.
SELF-SERVICE AUTOMATION
With automated password reset and one-click issue submissions, you give employees the smooth experience of instantly resolving common IT problems all on their own.
TICKET AUTOMATION
All tickets automatically sort, route, and send themselves to the right desk, so you nail those SLAs by resolving issues ASAP.
ASSET MANAGEMENT
Manage all your IT assets directly within your service desk, and resolve issues faster with all the asset data and records you need already inside each ticket.
REMOTE CONTROL
With remote control capabilities built right into your help desk, you connect directly to users’ machines and resolve issues, whether they’re working from their cubicle or their couch.
REPORTING
Size up your service performance at a glance, with holistic reporting that shows you all the KPIs and stats you need to make way smarter business decisions.
CODELESS CONFIGURATION
Configure your UI to look and feel right at home in your IT environment, and customize access for different users, all without needing to ever write a single line of code.
HOTKEY
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal, so you see exactly which issues you need to resolve.
SysAid ITSM
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management. Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
ITIL PACKAGE
SysAid’s request, change, and problem management capabilities help you deliver greater service management across your organization. With out-of-the-box templates, you can get up and running instantly.
WORKFLOW AUTOMATION
Digitize your manual workflows with Workflow Automation, the easiest way to create, configure, and share common workflows for your department and across your organization.
THIRD-PARTY INTEGRATIONS
Bring all your apps & systems together under one roof, and close the loop faster. By integrating your favorite apps into SysAid, you can increase the value of your service desk at little or no extra cost.
ADVANCED CUSTOMIZATION
Don’t change the way you work. Make the product work for you! With up to 200 custom columns per entity and unlimited templates and forms, you can easily customize SysAid to the needs of your organization.
SERVICE LEVEL MANAGEMENT
Make sure your service delivery outcomes are meeting customer needs – by creating and customizing your own SLAs and measurements to match your specific IT and business requirements.
SysAid ITSM AI
ITSM for employee-centric organizations that want to provide 24/7 service to end users working in Microsoft Teams.
ITIL PACKAGE
SysAid’s request, change, and problem management capabilities help you deliver greater service management across your organization. Our out-of-the-box templates get you up and running instantly.
WORKFLOW AUTOMATION
Digitize your manual workflows by easily creating, configuring, and sharing common workflows with your department and across your organization.
SYSAID FOR TEAMS
All the goodies you are already familiar with in our SysAid for Teams that include our quick ticket resolution, self resolution with quick and easy resolution suggestions
HELP DESK | ITSM | ITSM AI |
Everything growing teams need to succeed with IT |
More power and control for mid-size teams and mature IT departments | ITSM with advanced conversational AI capabilities for employee-centric organizations |
Simple-to-use Resolve issues quickly Boost productivity |
Easy-to-use Fast implementation More automation, less repetition Enhanced experience for end users & agents |
Outstanding employee experience An easier life for Admins Faster resolution of tickets Quick time to value |
INCLUDES: Asset Management Ticket Automation SysAid for Teams Self-Service Portal Automated Reporting Cloud or On-Premises Deployments |
INCLUDES: Everything in Help Desk and more ITIL Package Workflow Automation Third-Party Integrations Advanced Customized Fields |
INCLUDES: Everything in ITSM and more |
HELP DESK | ITSM | ITSM AI | |
SERVICE AUTOMATION | |||
Ticket Automation | V | V | V |
Self-Service Automation | V | V | V |
Workflow Automation | V | V | |
Task Automation | V | ||
SYSAID FOR TEAMS | |||
Standard Package | V | V | V |
SERVICE DESK CAPABILITIES | |||
Customer Success | V | V | V |
Support | V | V | V |
Implementation | Standard | Standard | Standard |
360-Degree Service Management | |||
ITIL (Request, Change & Problem Management) | V | V | |
Workflow Designer | V | V | |
Multilingual | English + 1 | V | V |
Sandbox | Optional | Optional | |
Advanced Customized Fields & Forms | V | V | |
Advanced Permissions Control for Administrators | V | V | |
Reporting & Analytics | |||
BI Analytics | Optional | Optional | |
SLM | V | V | |
End-User Surveys and Notifications | limited to 1 | V | V |
End-User Channels | |||
Service Catalog | V | V | |
Web Forms | V | V | |
Service Automation | |||
Workflow Automation (Workflow Designer) | V | V | |
Task Automation (Service Orchestration) | Optional | Optional | |
INTEGRATIONS | |||
LDAP Integration (Active Directory) | V | V | V |
Third-Party Integrations | V | V | |
Service Orchestration Marketplace | Optional | Optional |
SysAid 系統需求
SysAid server
If you are using Patch Management, make sure to also consider the requirements in the Patch Management table.
Item | Minimum Required | Recommended |
Processor(s) | 2.0 GHz | Quad-Core Xeon or equivalent |
Memory | 4 GB | 8 GB |
Free disk space | 16 GB | 32 GB |
Display resolution | 1280x1024 display or above | |
Operating system (x64) | Windows Server 2008 R2* | Windows Server 2012 (Server 2016 and 2019 are also supported) |
Linux/Unix** | ||
Database*** | MS SQL Server 2008 R2 Express**** MySQL 5.6 and 5.7 Oracle 11g***** |
MS SQL Server 2019 |
• Windows 10, and Windows 8 can be used for test environments.
• .NET Framework 3.5 SP1 or higher is required.
**When the SysAid server is installed on a Linux server, manual agent deployments and RCG require the SysAid RDS (on a Windows machine).
SysAid supports the following OS versions:
• Centos - 7
• Debian - 9 stretch, buster 10
• Ubuntu - 16.04 Xenial Xerus, 18.04 Bionic Beaver, 19.10 Eoan Ermine, 20.04 Focal Fossa
*** For production environment it is recommended to use a separate machine for the database.
**** MS SQL Express requires an additional 1 GB of RAM, if running on the same machine, and can contain up to 10 GB of data (expected DB growth - dependent on number of assets and modules used, approx. 2-5 GBs per year).
***** Oracle is not supported in versions 21.4 or higher.
SysAid Agent - Client Requirements:
Component | Requirement |
Computer and processor | 1.5 GHz |
RAM | 512MB |
HD space | 50MB* |
RAM usage | 20MB |
Operating system (x64, x86) | Windows**: 10, 8, Server 2019, 2016, 2012, Linux *** Mac OS X 10.11 and above |
* To enable Patch Management capabilities, an additional 1.5 GB is required
**.NET Framework 3.5 or above must be installed
*** For inventory feature only
**** Through a third-party tool. Please contact our support team for more information