Customer Thermometer 是客戶可以從其收件箱中回答的唯一客戶滿意度調查,為您提供業界領先的響應率。這是一種簡單而獨特的方式來收集客戶的想法。在幾秒鐘內編寫,創建和發送精美的品牌電子郵件。您的客戶直接從他們的電子郵件收件箱中點擊 您可以實時跟踪他們的回复。您還可以將我們的圖標嵌入到一系列流行的軟體工具中,以便您獲得有關任何主題的實時反饋。使用Zendesk,ServiceNow,Kaseya,Desk.com,Intercom,Salesforce,ConnectWise,Outlook等等。客戶溫度計於2019年榮獲女王國際貿易企業獎,並於同年獲得Gold Stevie客戶服務獎。
很好的回复率。無摩擦調查。 現在是時候停止通過長形式調查鏈接打斷客戶。讓它變得簡單和吸引人。當收件人單擊某個圖標時,會立即記錄他們的響應。 |
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簡單快捷。無限的自定義方式。 將客戶溫度計嵌入到您已發送的電子郵件中,或使用我們的發送工具。無論哪種方式,都不需要開發人員,您可以在10分鐘內啟動並運行。 |
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強大的分析和警報。平台可跟踪實時反饋 查看團隊,地區,代理商的回復和評論......任何事情! |
CREATE
- Email Thermometers full template ready
- Embedded Thermometers: 50+ integrations out of the box
- Signature Thermometers for Outlook, MacMail, Gmail, iPhone
- Tablet surveys/iOS app
- Instant survey design wizard
- Icon library, icon playground
- Custom icon upload; create your own
- Archive for older surveys and blasts
SEND FEEDBACK & CAPTURE
- Email send capability by CSV or trigger via our API
- Embed in any of 50+ integrations, many with 2-way integrations/writebacks
- Link directly back to the ticket or case you’ve received feedback on from within CT
- HTML embed method enables you to send from any cloud app that can carry HTML email
- Context sensitive landing pages
- Mobile responsive landing pages
- Choose to capture comments on landing pages
- Customize landing pages: tailor all the text, add your logo, customize the colour to match branding, add clickable images to promote certain messages
- Block recipients from responding multiple times
- Add social icons to landing pages to drive online reviews
- Response-sensitive appearance of social icons
- Carry custom fields through from your 3rd party application to route comments and feedback to the right place
- Delete accidental responses
- Email Thermometers additional features:
- Set your survey(s) to send at a specified time
- Lock responses after a certain time
- Reminder survey function for non-responders
- Master lists feature for managing CSV uploads
- Unsubscribe management features
REPORT & SHARE
- Full out-of-the-box reporting suite
- Mission control real-time dashboard
- Geolocation of responses in real time and live comment stream
- Breakdown per survey, see responses by response type and comment
- NPS reporting
- Target setting dashboard
- TempTrack: track person and domain responses over time
- Leaderboards for best performing employees, teams, products, service centers
- Superwidget/individual agent views
- Comment cloud and analysis by type
- Schedule daily and/or weekly email reports
- Integrations with BrightGauge and other BI and MI dashboards
- Email Alerts for any/all responses and comments
- Full CSV Exports for any/all data
- A range of widgets to display privately or publicly across a range of response data
- SOAP/REST API
- Webhooks allow you to easily trigger actions inside other apps
- Slack integration: see customer comments and feedback in Slack in real time
MANAGE
- Enterprise-grade data and security
- Up and down grade plans at any time
- Annual and bi-annual billing available at Flyer level and above
- Custom and enterprise plans available on demand
- Multi-user and read-only access options available
- Clickblocker technology to ensure sanctity of response
- Enterprise master custom dashboards and views
- Stevie Award winning Ministry of Magic Customer Support team
Select the best plan for your business needs
Included with all plans:
► Unused responses roll over each month.* ► A complete 30 day money-back guarantee. ► Full reporting functionality ► Unlimited users for account access. |
► Pay only for what you use; no per-agent pricing. |
Additional features included with our advanced plans (200+ responses):
► Embedded Thermometers via 3rd party applications.
► Outlook / Gmail email footer Thermometers.
► NPS reporting
► Personalized Ribbon reporting